Understanding Vye Settings
Vye offers settings that allow you to customize how the app behaves and how it interacts with your subscribers. In this article, we will explain the different settings available in Vye to help you optimize your experience.
Email Delays
- Aggregate Delay: The Aggregate Delay setting determines how long Vye waits before sending an email notification when a match occurs (e.g., when a subscriber's interest matches a new or updated product). During this waiting period, Vye combines any subsequent matches into a single email. The default value for this delay is set to 10 minutes, giving enough time for any ongoing updates to complete before an email alert is sent. This delay ensures that emails are not sent prematurely while changes are still being made.
- Anti-Spam Delay: The Anti-Spam Delay setting helps prevent your subscribers from receiving too many emails in a short period of time. If there are multiple matches for a subscriber — such as when several products meet their preferences — Vye will introduce a delay between consecutive email notifications. This delay ensures that your subscribers are not overwhelmed with too many emails too quickly. By spacing out the emails, this setting reduces the risk of subscribers unsubscribing due to excessive notifications or having their emails marked as spam by email clients. It's an essential feature to maintain a positive user experience and ensure that your emails are delivered effectively. The default value is 30 hours.
Double Opt-In
If enabled, the Double Opt-In setting requires subscribers to confirm their email address before they start receiving email alerts. This helps ensure that subscribers genuinely want to receive notifications from you and helps protect against invalid email sign-ups.
Notification Type
By default, Vye sends notifications to subscribers about both newly created products and updates to existing products. Newly created products refer specifically to products that are added through the "Add Product" button on the Shopify product page — these are brand new listings in your store. Updates to existing products, on the other hand, occur whenever any property of an existing product is changed, such as price adjustments, stock quantity changes, or updates to product descriptions and images. If you prefer to limit notifications to only new product additions, you can enable the option to send alerts only for newly created products, excluding updates to existing products.
Notification Interval
Vye gives you the flexibility to determine how often your subscribers receive email notifications. When creating a form, you can include a notification interval field, which allows subscribers to choose their preferred frequency for updates. If you don't include this option, the default value set here will be used. The available options are:
- Immediately: An email notification will be sent as soon as a match is found.
- Daily: Subscribers will receive at most one email per 24-hour period.
- Weekly: Subscribers will receive at most one email per week.
- Monthly: Subscribers will receive at most one email per month.
Note: Keep in mind that aggregate and anti-spam delays will always apply and may result in additional delays, regardless of the selected notification interval.
Vye Emails
Vye can send you important updates regarding your progress. These notifications include weekly updates, alerts when your monthly quota or maximum number of subscribers is reached, and milestone notifications such as when you hit 100 subscribers.
Need More Help?
If you have any questions about configuring these settings or need assistance with Vye, please feel free to reach out to our support team.