Privacy Policy

Last Updated: 30th December, 2024.

This Privacy Policy outlines how we collect, use, and protect your information when you use Vye, our Shopify app (“the App”). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use the App, we may collect the following types of information:

a. Personal Information

  • Shop Information: When you install the App on your Shopify store, we collect information about your store, including your store name, URL, and business contact details.
  • User Details: We may collect personal information such as your name, email address, and contact information if provided.

b. Shopify Data

  • Emails and Customer Preferences: As part of the service, the App collects and stores customer email addresses and preferences in order to send automated email updates to subscribers. This includes customer contact details and preferences such as email frequency or preferred types of communication.
  • Analytics and Usage Data: We may collect information about how you interact with the App, including activity logs, errors, and usage patterns.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track usage and improve the functionality of the App. This may include tracking user sessions or storing user preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and improve the App: To ensure the App functions as intended, and to troubleshoot any issues.
  • To send automated email updates: We use customer emails and preferences to send automated email updates, such as newsletters, product promotions, and order notifications. You can control the types of communications you receive and manage your preferences through the App.
  • To personalize your experience: To provide personalized recommendations, updates, and features relevant to your store and customers.
  • To communicate with you: To send you updates, support, or marketing communications related to the App (you can opt-out of marketing emails).
  • To comply with legal requirements: To comply with applicable laws, regulations, or legal processes.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: To ensure the App functions as intended, and to troubleshoot any issues.
  • To send automated email updates: We may share your data with third-party vendors who assist in providing our services, such as hosting, customer support, or analytics. These service providers are required to keep your information confidential.
  • Legal Compliance: We may disclose your information if required to do so by law, such as to comply with a subpoena or other legal process.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law or regulation. We keep customer email addresses and preferences as long as they are required to send email communications. You may request deletion of your personal information by contacting us.

5. Data Security

We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding the personal data we collect, including:

  • Access: You can request access to the information we have about you.
  • Correction: You can request that we update or correct any incorrect personal data.
  • Deletion: You may request that we delete your personal data, subject to certain limitations.
  • Opt-out: You may opt-out of receiving promotional emails by following the unsubscribe instructions in the email.

To exercise your rights, please contact us at privacy@sage-apps.com.

7. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before interacting with them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@sage-apps.com.